Business travel tech: FCM builts its very own AI Centre of Excellence – ET TravelWorld

FCM Travel, the flagship corporate travel division of the ASX-listed Flight Centre Travel Group, is revolutionising corporate travel in India with its cutting-edge, integrated global platform. Known as the alternative business travel management company, FCM empowers thousands of business travellers with state-of-the-art technology designed to meet both internal and external customer needs.Recently, FCM established an “AI Centre of Excellence” to leverage artificial intelligence in enhancing customer experiences, boosting employee productivity, and strengthening the synergy between human resources and AI applications. Utilising generative AI, FCM’s platform personalises travel experiences according to individual preferences, ensuring a tailored approach to business travel.

FCM’s platform stands out with its plug-and-play technology, seamlessly integrating with various ecosystems, including ERP systems, CRM tools, and third-party travel apps. This end-to-end ecosystem allows business travellers to book travel, receive travel approvals, manage payments and expenses, reconcile GST, calculate sustainability metrics, and access comprehensive reporting and analytics—all through a single login.

Designed for ease of use on both desktop and mobile devices, the FCM platform enables travel bookers, managers, and travellers to efficiently manage their corporate travel needs on the go. The globally consistent interface offers diverse content choices, including competitive airfares, hotel rates, and car rental options, all while adhering to travel policies and allowing instant approvals for pre- or post-trip arrangements.

The platform also provides real-time alerts and notifications, safe booking technology, traveller tracking dashboards, and the ability to integrate with third-party risk providers. A dedicated team of experts is available 24/7 to ensure travelers receive continuous support.

Integrated with all leading credit card platforms, travel expenses are auto-created and auto-categorised, featuring intelligent policy compliance to reduce fraud. Generative AI is used to auto-read invoices and check for duplicates, enhancing efficiency.

In India, FCM’s platform includes an automated Airline GST Invoice Reconciliation tool, helping companies match each issued ticket with the corresponding invoices, thus increasing the accuracy of claiming input tax credit.