The Hungarian low-cost airline introduced the so-called system surcharge fee applicable to bookings made by automated systems in the second half of 2022. However, they were unable to create a billing system operating without errors. Therefore, many passengers had to pay the extra fee even though they booked their tickets on the company’s website.
Wizz Air knew about the problem
Utazómajom, a Hungarian travel news media outlet, reported the errors several times to Wizz Air and received a standard answer that the company was working on the solution every time.
Many passengers did not even realise they had paid more than they should have because the system added the so-called system surcharge fee only during the last step of the booking process. According to the company’s website, the cost is EUR 10 per flight and passenger. Utazómajom writes about HUF 8,700 per flight and passenger, which is almost EUR 22.
Anyway, Wizz Air was aware of the problem, and they said they had been working on a solution in the last two years. Passenger comments showed that not everybody got their money back. Some complaints were not satisfied even in months.
Team Hungary: Wizz Air’s Olympic aircraft. Photo: FB/Budflyer
Radical solution
According to Utazómajom, the number of readers of their relevant article reaches 100 even nowadays, even though they published it in September 2022. The media outlet said that this can be the number of people facing the problem daily.
Utazómajom said they received an utterly different answer from the Hungarian budget airline today. Wizz Air said they switched off the program that added the extra fee even for passengers buying their tickets on their website. Wizz Air apologised for the inconvenience and promised they would refund the money for everybody reporting it to their customer service.
Utazómajom highlighted that the Administration Cost is not the System Surcharge Fee.
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