Central Coast Council has published new Water and Sewer Quarterly Performance Reporting on its website, highlighting the key areas of Council’s water and sewer performance that are important to its customers.
Council Director for Water and Sewer, Jamie Loader said that the release of the new online Quarterly Report aligns with customer preferences gathered from community feedback.
“We are listening to our customers about what they value and where they want us to direct our future focus. The new Reporting web page is another outcome based on our customer preferences.
“Our first ‘customer-defined’ Water and Sewer Performance Report was published last year following extensive engagement with our customers. We have also found that customers want to receive more frequent reporting, accessible online. Our customers can now view more regular updates about Water and Sewer business performance with updates published each quarter on Councils website.
“Addressing the areas seen in the Report is a key focus for Council. We acknowledge that it may take time before benefits and desired results are achieved. This is due to the scale of work required as we deliver services to 139,000 homes and businesses on the Central Coast while we secure our critical resources for the future,” Mr Loader said.
The Water and Sewer Quarterly Performance Reporting illustrates monthly progress across seventeen items, such water quality complaints and the number of properties affected by unplanned water interruptions. The online Report will be updated four times a year.
Additionally, a Water and Sewer Annual Performance Report showing annual data with four years of historical information will be available on Council’s website by the end of the year. This Report will enable customers to monitor the overall performance trends of Council’s Water and Sewer services.
Central Coast Council Administrator, Rik Hart said that the new online water and sewer Quarterly Report demonstrates Council’s commitment to moving forward with transparency and accountability in collaboration with the community.
“Maintaining the Central Coast’s water and sewer services is a shared responsibility between Council and the community. We encourage our community to have their say in future community consultations. This will ensure that Council continues to align its focus on our community’s preferences, placing customers at the centre of our service provision, as outlined in Council’s Water and Sewer Delivery Plan 2022-26,” Mr Hart said.
In the coming months, Central Coast Council customers will have the opportunity to provide feedback on topics such as water and sewer customer service, prioritising their water and sewer values and how they would like to be engaged on Council’s future pricing proposal and communications preferences.
To access the online Water and Sewer Quarterly Performance Reporting, search ‘water and sewer quarterly performance report‘ at centralcoast.nsw.gov.au