Country Road has issued an urgent recall on a popular buy amid fears that it may pose “significant” safety risks.
The major retailer has pulled its Two-Tone Demm Mugs from sale after a serious defect was identified.
The recalled mugs feature Country Road’s iconic logo and have been a popular purchase and gift option for many customers.
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But now Country Road warns they can cause “burns, lacerations and scalding” when used.
“A safety hazard has been identified in our Two-Tone Demm Mug sold from 1 November 2023 until 24 May 2024,” Country Road wrote on its Facebook page.
“A manufacturing defect in some of these mugs is causing them to break unexpectedly when filled with hot liquid.
“This defect can pose significant risk, which can result in burns, lacerations, and scalding.”
The recall was issued in conjunction with the ACCC and consumers who own one have been urged to take immediate steps (see advice at bottom of page).
Hundreds of Country Road fans reacted to the post, with many saying they’d already experienced major issues with the mugs.
“Bit late for this notice after it already exploded and burned you!” one wrote.
Another said: “Mine did this the other day, was going to contact CR about this as so dangerous.”
A third responded: “Both my two-toned cracked when filling from kettle ages ago and one navy cracked in microwave with milk in it, I emailed CR both times, zero response! Not good enough.”
One more added: “It would be helpful if you actually did a red text overlay saying ‘RECALL’.”
However others said they’d experienced issues with other Country Road mugs — not just the two-toned colour variety.
“This isn’t just the two tone! Three of mine have cracked!” one responded.
Another said: “This happened to me last night. Brand new mug only used twice and I had just poured a hot tea and it poured out all over the bench! It wasn’t the two-toned mug but the plain Demm mug.”
A third wrote: “I don’t have any two-tone but I have multiple colours in the Demm mugs, have never had a problem with them until recently I put two in the microwave to warm up and the light grey handle was scolding hot and burned me.”
Another wrote: “All my country road mugs have done this over the past two years.”
Do you own this mug?
Country Road has urged customers who own one of these mugs to take the following steps:
- Stop using the mug immediately.
- Return the products to any Country Road store for a full refund or replacement mugs in a different design.
- Contact us via email or phone if you are unable to return the product, or if you have sold or gifted it to another person.
- Country Road can be contacted via email at customerservice@countryroad.com.au