B2C marketers may fare better with the changes. “I don’t know that it affects retail email much,” said Ryan Phelan, managing director at RPEOrigin. Phelan said emails from strong brands will still get opens—and potentially conversions—so long as they are targeting the right recipients. “The consumer, when they get engaged or have a predisposition to spend money, they want to see all the things in the email from the brand,” he said.
But the advice for B2C and B2B email marketers is the same.
- “Your emails need to be relevant [to reader interests], which means a downstream investment in data, process, and voice of the customer,” Phelan said. “Recognize loyalty. Recognize purchase. Recognize past behavior. Roll that all up into a relevant message.”
- Marketers should also avoid over-sending and relying on irrelevant content to ensure emails are opened.
- Personalize email campaigns to make them stand out in inboxes and signal to AI that they are unique and important.
Apple and Google’s AI email updates also reinforce the importance of diversifying marketing tactics outside of email. While email marketing is important, marketers will always be dependent on email service providers (ESPs) that will continue adding AI features to inboxes. Inboxes could soon be organized algorithmically by relevance, rather than chronologically, suggested Phelan.
Marketers need to have tactics outside of email so changes from ESPs don’t uproot their strategies. Sponsored messages on LinkedIn or targeted SMS messages can help marketers avoid issues with email, but they come with a price tag.
Quick takeaways:
- Build a strong brand so consumers recognize it in the inbox.
- Keep your email content relevant by investing in your own data to target campaigns to the best potential consumers.
- Invest in marketing beyond email to avoid being derailed by inbox innovations.
This was originally featured in the EMARKETER Daily newsletter. For more marketing insights, statistics, and trends, subscribe here.