Customer Experience

A couple of decades ago, I co-founded a mail order catalog business. We never grew past eight figures in sales, but we were successful...

When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles clearly with consumers.Bloomberg...

Ikea is transforming the way customers shop with the introduction of Upptäcka self-service kiosks across all stores. The kiosks empower shoppers to explore products,...

The GistCustomer engagement. AI predicts ideal service moments, boosting potential sales and satisfaction.Shopping efficiency. Machine learning speeds up shopping, balancing assistance with autonomy.Retail insights. AI transforms data...

Retail therapy? People visiting an outdoor market. — Image by © Tim Sandle A new report from CX Network has revealed the top trends in...

Hong Kong – Putting its customers at the forefront, Watsons, the flagship health and beauty brand of AS Watson Group, has committed US$250 million...

At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris...

In the dynamic world of online shopping, Google GOOG is pioneering a more personalized and efficient way for consumers to find exactly...